About Us – CVS for Broxbourne and East Herts

CVS for Broxbourne and East Herts was formed on 27 April 2007 to meet the following Charitable Objectives:

to promote any charitable purposes for the benefit of the community in the local government districts of Broxbourne and East Hertfordshire and surrounding areas and, in particular, the advancement of education, the protection of health and the relief of poverty, distress and sickness;
to promote and organise co-operation in the achievement of the above purposes and to that end to bring together in council, representatives of the voluntary organisations statutory authorities and other organisations within the area of benefit.

How we will work with members and clients

We will acknowledge your initial inquiry within 1 working day. We will offer an appointment within 10 working days of acknowledgement unless we agree an alternative date with you.
The person delivering the service/advice will have skills and experience appropriate to the task.
We will be clear about any fees and charges.
We will provide a written quotation on request setting out costs and any relevant terms and conditions. Our quotation will specify the outputs you expect and the information we will require from you to achieve these.
Where a quote is provided, we will require your written agreement before we commence work.
We will issue invoices in line with an agreed schedule of payments.
We will signpost you to any complementary services we believe are appropriate to your needs.
We will request your views on our performance and we will use this to improve our future services.
If you have a concern about our work, please tell us and we will work with you to remedy things.

Ian Richardson Chief Officer ian@cvsbeh.org.uk	Fay Turner Services Manager fay@cvsbeh.org.uk
Karen Cook Finance & Policy Manager karen@cvsbeh.org.uk	Penny Leighton Events & Administration Coordinator penny@cvsbeh.org.uk
Abbie Gregory Administration & Data Officer abbie@cvsbeh.org.uk	James Campbell Administration & Data Apprentice james@cvsbeh.org.uk
Susan Lankester Community Engagement Officer susan@cvsbeh.org.uk	Paula Moon Community Car Scheme Coordinator paula@cvsbeh.org.uk
Diane Walukiewicz Community Car Scheme Support Worker communitycar@cvsbeh.org.uk	Oonagh Sherlock Partnership Support Worker – Wormley & Turnford Big Local oonagh@cvsbeh.org.uk
Jo Beazley BBO STRIVE Hub Coordinator jo@cvsbeh.org.uk	Michelle Lock BBO STRIVE Generic Learning Mentor michelle@cvsbeh.org.uk
Alison Graham BBO STRIVE Generic Learning Mentor alison@cvsbeh.org.uk	Sally Standing BBO STRIVE Generic Learning Mentor sally@cvsbeh.org.uk
Sarah Forbes BBO Hub Support Officer sarah@cvsbeh.org.uk	Steve Robinson IT & Facilities Officer steve@cvsbeh.org.uk